Most commonly expected features for a product in this arena are present. The executable is (x86) on Windows based OSs, and is a signed by a COMODO RSA Code Signing CA certificate. An unattended client can be created and deployed to a targeted machine without the need for human intervention. A participant would then join a session by clicking on an email link or via the guest page of the application. ConnectWise Control has a proprietary protocol and exposes an open architecture structure that can be utilized by users to implement custom plugins, scripting, or various integrations.Ī generic use model would start with a host initiating a session through the central web application. Once installed, the central web application can be made visible inside and outside of the local area network (LAN). The product is a self-hosted server application that permits the primary user to host the software on their own servers, PC, virtual machine (VM), or virtual private server (VPS). Starting in early 2017, ConnectWise changed the name of ScreenConnect to ConnectWise Control, saying that this was to simplify their software under one company.

ScreenConnect, LLC announced that, despite being acquired by ConnectWise, they would continue to operate under their original name in addition to offering their software as a standalone product. On February 11, 2015, PSA company ConnectWise announced their acquisition of the ScreenConnect software in order to improve the remote control features of the latest release of their RMM Software, LabTech.

They later began distributing the software as a standalone product. Elsinore Technologies developed ScreenConnect in 2008 as an add-on to their RMM Software IssueNet in order to assist in providing remote support to end users.

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